Frequently Asked Questions
Everything you need to know about our premium beauty and soap making supplies.
What is the typical processing time for wholesale orders?
Most orders are processed within 1-3 business days. During peak seasons or large sales events, processing may take up to 5 business days before the order is handed to the carrier.
Do you offer free shipping on bulk supplies?
Yes, we offer free shipping on qualifying orders over a certain threshold within the contiguous United States. Specific exclusions may apply to oversized items or certain hazardous materials.
Are your fragrance oils and essential oils skin-safe?
All of our fragrance and essential oils are tested for safety and performance. We provide IFRA certificates and SDS sheets on each product page to ensure you have the correct usage rates for your specific applications.
What is your return policy for raw ingredients?
To maintain the integrity and safety of our inventory, we do not accept returns on raw ingredients, bases, or fragrances. We recommend purchasing sample sizes before committing to larger bulk quantities.
Do you provide documentation for professional resellers?
Absolutely. We provide comprehensive documentation including Certificates of Analysis (COA), SDS, and ingredient labels to help you stay compliant with industry regulations.
Can I modify my order after it has been placed?
In order to maintain our fast shipping speeds, we are unable to add or remove items once an order has entered our fulfillment system. Please review your cart carefully before finalizing your purchase.